Privacy made clear
Privacy & Cookie Policy
Last updated: July 30, 2026
Lady & Louieās is a brand of Urbani Brands. This policy explains what information we collect through this website, why we use it, and the choices available to you.
Notice at Collection
When you use our contact form, we collect the information you enter, such as your first and last name, email address, inquiry type and message. We use this information to respond to your request, provide customer service, evaluate wholesale or partnership inquiries, prevent abuse and maintain appropriate business records.
Our hosting provider may also process basic technical information needed to deliver and secure the website, such as IP address, browser type, request time and security logs.
Information We Collect
Information you provide
- Contact details, including your name and email address.
- The category and contents of your inquiry.
- Any other information you voluntarily include in your message.
Information collected automatically
- Basic hosting, security and server-log information necessary to operate and protect the website.
- Your privacy choices, stored locally in your browser so the site can remember them.
How We Use Information
- To respond to questions, support requests and business inquiries.
- To operate, secure and troubleshoot the website.
- To prevent spam, fraud or misuse.
- To comply with legal obligations and protect our rights.
Service Providers and External Links
We use service providers to operate the website and process contact-form submissions, including Netlify for website hosting and form handling and our email provider for communications. These providers may process information on our behalf under their own contractual and security obligations.
Our website links to Amazon and Instagram. When you click one of those links, you leave our website, and the privacy practices of the destination website apply.
Cookies and Similar Technologies
At present, this website uses only technologies necessary to operate the site and remember your privacy selections. We do not currently run advertising pixels, cross-site behavioural tracking or third-party analytics on this website.
Our consent controls are designed so that any future non-essential analytics or marketing scripts must remain disabled until you provide consent. You can change your selection at any time using the Cookie Settings link.
Your Privacy Choices
We do not currently sell personal information or share it for cross-context behavioural advertising. You may nevertheless use the privacy controls below to reject non-essential technologies and register an opt-out preference.
Your current privacy preference will appear here when this page loads.
If your browser sends a Global Privacy Control signal, we treat it as an opt-out request and keep non-essential tracking disabled. The settings panel will confirm when that signal has been detected.
California Privacy Rights
Depending on the law that applies to you and our business, California residents may have rights to request access to, correction of or deletion of personal information; to learn about categories of information collected, used or disclosed; to opt out of sale or sharing; to limit certain uses of sensitive personal information; and to receive equal service and pricing when exercising privacy rights.
To submit a privacy request, email treats@ladyandlouie.com with the subject line āPrivacy Request.ā We may need to verify your identity before completing a request.
Retention
We retain contact inquiries and related records only for as long as reasonably necessary for the purposes described in this policy, including customer service, business administration, security and legal requirements. We periodically review stored form submissions and delete information that is no longer needed.
Childrenās Privacy
This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children through this website.
Data Location and Security
Our service providers may process information in Canada, the United States or other locations where they operate. We use reasonable administrative, technical and organizational safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Changes to This Policy
We may update this policy as our website or privacy practices change. The date at the top indicates the latest revision.
Contact Us
Questions or privacy requests can be sent to treats@ladyandlouie.com.